HEART Intensive Outreach Case Manager

(New Program Opening!)



We encourage all Military Veterans to apply!


HEART Team Intensive Outreach Case Manager


Program Description:


The HEART (Holistic Engagement through Allied Recovery and Treatment) team is a new intensive community outreach and crisis response program. HEART is a new addition to Lake Whatcom Center’s wide array of services created to increase access to comprehensive, quality, and community-based behavioral health services and promote individual and community resiliency. The HEART Team will expand on existing whole-person, recovery-focused care services to increase crisis response and service accessibility while mitigating strain on traditional 9-1-1 services. The team is made up of four Outreach Case Managers, one of which is a SUD specialist, MHP’s, an ARNP, and an RN. HEART Team hopes to provide culturally competent, crisis intervention, assessment, case management, and advocacy to individuals in crisis.


Outreach Case Managers will work a rotating schedule – three weeks of four 10 hour shifts (12pm-10pm), and on the fourth week each individual will be out of office and on call from the hours of 10pm-8am each day, while receiving their full weekly salary. Individuals may be called to dispatch at any time during on-call hours. These hours and shifts are specialized to increase access to services outside of the normal 9am-5pm business hours.


Outreach Case Managers will be dispatched to respond or co-respond to behavioral health crises and emergency situations. Co-response efforts will occur in collaboration with community partners such as Mobile Crisis Outreach Team (MCOT), Whatcom Ground-level Response & Coordinated Engagement program (GRACE), law enforcement, and other first responders to provide wrap around services to individuals in need. The HEART Team will also provide follow-up and ongoing recovery support and case management services as necessary.


Minimum Qualifications:


Preferably Bachelor’s Degree in behavioral sciences (Psychology, Sociology, Human Services, etc.) or related field, or Associate of Arts Degree with at least two (2) years’ experience in mental health or related field working with chronically mentally ill adults. Good personal relations skills; ability to work with difficult clients. Good organizational skills; Ability to work independently and manage multiple tasks; Ability to work cooperatively in a team approach; Ability to apply a Recovery based approach; Ability to exercise independent judgment and discretion. Good verbal, written, communication, and computer skills; visual and auditory skills required to communicate, ensure and deliver client care and provide legal documentation of care; Requires frequent standing, bending at the knees and waist, kneeling and reaching; Requires frequent walking to accomplish tasks; Requires ability to lift 30 pounds. Acceptable driving record and ability to be covered by LWC insurance carrier. Ability to apply for Department of Health Agency Affiliated Counselor License within 7 days of hire, and obtain said license within 60 days. Must have a valid Washington State Driver’s License, or have a current valid driver’s license from another state and apply for a WA DL by hire date.


Employment contingent on successful background check and Washington State counseling profession credential issued by the Department of Health (e.g. Agency Affiliated Counselor and must apply for within 7 days of hire, preferably prior to hire).


Why work for Lake Whatcom Center?


LWC is a DSHS licensed not-for-profit organization providing an array of residential and community mental health services to adults with severe and persistent mental illness. We pride ourselves on understanding our clients’ needs and their ability to meet their goal of Recovery. We are a fast-growing service, and committed to creating a supportive and positive environment for all our employees.

LWC offers competitive salaries along with a comprehensive benefits package including:

  • Medical Insurance (fully funded for full-time employees)
  • Dental Insurance
  • Vision Insurance
  • Life & Long-term Disability Insurance
  • Competitive vacation and sick leave
  • Holiday premium pay
  • Floating holidays, and
  • Annual base pay increases


Lake Whatcom Center & our COVID response:

LWC has been a reliable employer during the COVID pandemic. We have not reduced hours or laid off staff and have taken significant steps to protect our employees and clients. During the last year, we have paid significant bonuses and increased the base pay for all staff, partly in appreciation for the excellent teamwork and commitment to our clients. We have provided flexibility in scheduling and invested substantial resources in personal protective equipment. We are proud of the fact that we were one of the first agencies to recognize the challenges presented, and in our agility in responding quickly to changing circumstances. We believe we will come out of the COVID pandemic stronger than ever, and attribute that to our dedication to our core values.

LWC is a tobacco-free and scent-free workplace. LWC is an Equal Opportunity employer, and we are committed to an Affirmative Action Program and enhancing the diversity of our staff. We strongly encourage applicants to apply without regard to race, color, national origin, gender identity, age, religion, creed, marital status, ancestral heritage, sexual orientation, Vietnam Era Veteran status, or the presences on any physical, mental and/or sensory disability. If accommodations are needed for participating in the application or interview process, please feel free to let us know.


Please visit www.lwrtc.org to download and complete our application packet.

  • Compensation:
    The HEART Program is a grant-based program and salaries are based on level of education, years of relevant experience, and any specialty certifications applicants hold. Hourly rates for the Case Manager positions range from $17.66 – $26.00 per hour.
  • Closes: When filled
Minimum Qualifications
Submit application packet to: HR, 3600 Meridian St, Bellingham WA 98225
Job Type: Full-Time
Salary: 17.66-26.00
Experience Required:
Education: Bachelor's